All Sales Are Final

Due to the nature, exclusivity, and craftsmanship of our products, all sales are final.

Online Store Credit

GPAOLA LUXURY BRAND offers online store credit only within 10 days of delivery. To be eligible, the item must be unused, unworn, in its original condition, and returned with all original packaging, accessories, and authenticity documentation. Once the returned item has been received and inspected, a GPAOLA Online Store Credit will be issued for the approved amount and may be used toward a future purchase through the GPAOLA website.

No Cash Refunds

We do not offer refunds to the original payment method or cash refunds.

Custom & Made-to-Order Pieces

Custom, personalized, and made-to-order pieces are final sale and are not eligible for online store credit, except where required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact Client Services as soon as possible after delivery. Please include your order number and photographs of the item.

Exchanges

We do not offer direct exchanges. If an eligible return is approved, GPAOLA Online Store Credit will be issued for a future purchase.

Contact Client Services
Concierge@gpaola.art
WhatsApp: +1 470-861-8195